Refund policy

At LithoBox, every lithophane is made to order using the photo you provide, which means each piece is unique and created specifically for you.

Custom Orders Because our products are personalized and cannot be resold, we do not accept returns or exchanges for change of mind or ordering errors.

Damaged or Defective Items If your order arrives damaged or has a print defect, we'll make it right. Contact us within 7 days of delivery at lithoboxsupport@gmail.com with a photo of the issue and your order number.

Photo Quality We print exactly what you send us. If your submitted photo is low resolution or poorly lit, the lithophane will reflect that. We are not responsible for results caused by low-quality source images.

Lost Shipments If your order is lost in transit, contact us and we'll work with the carrier to resolve it or send a replacement.